Terms & Cancellation Policy

Everything you need to know about booking, deposits and cancellation before you confirm, clearly and briefly.

In short

The key points at a glance.

To book hair consultations, colouring and lash extensions.

To confirm bookings for all other salon services.

The deposit is deducted from the service price when it's done.

Set at the salon based on the specialist's assessment.

So your consultation is accurate 🤍 #LoveYourHair, Smsm is waiting for you 🛑 Note: arriving 15 minutes late cancels the appointment.

Don't wash your hair for 24–48 hours before the appointment.

Don't blow-dry your hair before the consultation.

Take photos of the hair-care products you use at home.

Stop hair masks, oils and home mixes for 48 hours.

Message us before booking and we'll explain everything.